[vc_row layout=”boxed” el_class=”margin-bottom-100 text-center”][vc_column width=”1/2″ el_class=”col-md-6 col-sm-12 sm-margin-bottom-50″][vc_tta_accordion shape=”square” c_align=”center” c_icon=”triangle” c_position=”right” active_section=”1″ title=”ORDERING”][vc_tta_section title=”Are your products suitable for vegans?” tab_id=”1443410006540-31c9686e-00f6″][vc_column_text]All of our soy candles are made with 100% soy and coconut wax and pure essential oils. We don’t test on animals and the ingredients we use are also cruelty-free.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does your soy wax come from a sustainable source?” tab_id=”1443410133472-7ce7d8ee-6ca0″][vc_column_text]
Our soy wax is grown and process in the USA and is certified free of GM materials.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where are your candles made?” tab_id=”1443410154748-3e524783-9d6f”][vc_column_text]
We make every single candle by hand in our studio in Wandsworth, London.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your candles made with essential or perfume oils?” tab_id=”1443410166343-f1f3aa1f-d5e2″][vc_column_text]
We use essential oils because they are pure. Blending pure essential oils within natural wax ensure no form of synthetic fragrance is used which will boost your wellbeing.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will my order be presented?” tab_id=”1604854077908-127ae1ce-12a8″][vc_column_text]Your items will be wrapped in recycled paper, recyclable filling, sealed with paper tape and placed in a box with starch packing chips. All of our packagings can be recycled, reused or composted.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can my order be sent as a gift?” tab_id=”1604854281570-e6ae61ee-bb9d”][vc_column_text]Sure, can! You can choose to gift box your order by adding the option to your cart before checking out. We will also include a note if you’d like and we never send parcels out with financial information in them.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″ el_class=”col-md-6 col-sm-12″][vc_tta_accordion style=”accordion_style2″ shape=”square” c_align=”center” c_icon=”triangle” c_position=”right” active_section=”1″ title=”DELIVERY”][vc_tta_section title=”How much is shipping to the UK?” tab_id=”1443410182174-787077cf-3614″][vc_column_text]
Delivery to the UK starts from just £2 and is calculated on the contents of your basket. We also offer delivery free standard shipping when you spend over £40 online.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver internationally?” tab_id=”1443410182219-786b082f-7f53″][vc_column_text]
Unfortunately not at the moment.
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You will be sent an email when your parcels is posted. For 2nd Class orders being delivered by Royal Mail, we estimate a delivery lead time of 2-3 working days. 1st Class orders can usually be expected within 1-2 working days. Royal Mail parcels are sent on a signed-for service and you will be able to check on the status of your delivery via a link in your despatch notification.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What shall I do if I’m having problems with my delivery?” tab_id=”1443410182313-8a01bad3-1ea1″][vc_column_text]
If your delivery isn’t going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can email us hello@sensualcandles.co.uk
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I’m not home when my parcel is delivered?” tab_id=”1604855003841-a75b016e-99a8″][vc_column_text]If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My parcel was damaged, what shall I do?” tab_id=”1604855072863-ae968158-4f4a”][vc_column_text]If you’ve received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what’s damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you’d prefer. We request that all damages are reported within 48 hours of delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Something is missing from my parcel, what shall I do?” tab_id=”1604855110971-011dbbde-a5d9″][vc_column_text]We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row layout=”boxed” content_placement=”middle” css=”.vc_custom_1605439517861{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][vc_tta_accordion active_section=”1″ title=”WHOLESALE AND BESPOKE”][vc_tta_section title=”Can we bulk buy candles for a corporate event?” tab_id=”1604855218801-d648d974-6fe3″][vc_column_text]We are always happy to discuss bulk orders for corporate events or gifts. Please email us at hello@sensualcandles.co.uk with an overview of what you had in mind and we will get back to you with a detailed quote.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I buy candles and have them branded with my own labels?” tab_id=”1604855218823-dffc9ef7-8279″][vc_column_text]At this stage we are unable to offer own brand or white label candles.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]